Yes. We proudly focus on serving our customers in Canada and United States. We also offer worldwide shipping to over 30+ countries, ensuring our premium beauty essentials are accessible globally. No import duties will be charged to our customers.

We prioritize efficiency and quality. Since we ship directly from our Canadian and North American hubs, shipping times are as follows:
Canada: 3-5 business days (Standard)
United States: 3-7 business days
Europe & Australia: 7-14 business days (Based on custom will affect)
Rest of the World: 10-21 business days

(Note : Please allow 1-2 business days for order processing and packaging.)

(Important Note on Peak Seasons: Please note that during holiday seasons and peak periods)
such as Black Friday, Christmas, and major sales), order processing and
delivery times may be extended by an additional 3-5 business days due to high
volume with our carriers. We appreciate your patience and recommend placing
your orders early to ensure timely arrival.

We love rewarding our customers!

Canada: FREE Standard Shipping on all orders over $120
USD. For orders under $120, a flat rate of $9.99 USD applies.

United States: FREE Standard Shipping on all orders
over $120 USD. For orders under $120, a flat rate of $14.99 USD applies.

European: FREE Standard Shipping on all orders over
$120 USD. For orders under $120, a flat rate of $14.99 USD applies.

International (Including HONG KONG): FREE Standard
Shipping on all orders over $150 USD. For orders under $150, a flat rate of $40
USD applies.

Absolutely. Once your wellness essentials are on their way, you will receive a Shipping Confirmation Email containing a unique tracking number within 24-48 hours. You can monitor your package’s tracking portal.

Our Guarantee: If your item arrives damaged of has a manufacturing defect, please
contact us at email support@carolbeautyhealth.com within 7
days of delivery with photos of the product and packaging. We will
prioritize sending you a complimentary replacement to ensure your satisfaction.

Once a product has been dispatched.We take full responsibility for
manufacturing defects to ensure you receive the highest quality wellness
products.

Covered: Damage caused during the formulation or production process, such as
defective packaging or incomplete product contents.

Not Covered: Damage resulting from personal negligence, improper storage, or normal
wear and tear from daily use.

Process: To help us resolve the issued quickly, please provide clear photos of
the defect within 7 days of delivery. While an unboxing video is not mandatory,
it is highly recommended to expedite your claim.

To maintain our high standard of efficiency, all orders
are automatically synchronized with our Canadian production facility the
moment they are placed.

As a result, we cannot modify
items, change shades, or adjust quantities once an order is confirmed.

Carol’s Tip: We encourage you to carefully review
your shopping cart and selected shades before checking out. If you’ve forgotten
an item, please feel free to place a new order, and we’ll get it processed for
you immediately!

To ensure your beauty essentials reach you as fast as
possible, our automated system processes orders immediately upon
confirmation.

Please double-check your shipping
address before completing your purchase. Once an order has been transmitted
to our Canadian fulfillment center, we are unable to modify the address or
redirect the shipment.

If you notice an error immediately after ordering, please
contact our support team at support@carolbeautyhealth.com
within 15 minutes, and we will do our best to intervene, though success
is not guaranteed.

To ensure our customers receive their products as quickly as possible, we use an automated fulfillment system. Once an order is placed, it is immediately sent to our Canadian facility for processing.

Therefore, order cannot be cancelled or modified once they are confirmed. Please double-check your shipping address and item selection before completing your purchase.

Our goal is to get your beauty essentials to your doorstep without delay!

We accept ALL major credit cards,
PayPal, and Apple Pay.

All payments are securely processed with 128-bit encryption - nice! 💳

No. The price you see is the final price. We handle all international logistics and duties for you, ensuring a hassle-free shopping experience.